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Failure to activate sim card

I purchased a LEBARA 25GB 30 DAY SIM at Coles supermarket in Scarborough today and attempted to activate it by both Using the Lebara app and by going to the Lebara web site but in both cases my attempts were rejected by your systems. It would appear that your system is not compatable with my UK credit card and would not accept either my UK address or my temporary Australian address. I would therefore request that you provide a full refund as I am not able to proceed with this sim. Please note that I wasted over an hour this morning trying to resolve this with your 'live çhat' facility but with zero success.

User's recommendation: Avoid purchasing from LEBARA as they clearly don't understand the concept of customer support.

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1 comment
#2305418

Does anybody at this company care about responding to customers or do they prefer to 'con' as many people as possible

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ID
#4346107 Review #4346107 is a subjective opinion of poster.
Location
Dandenong, Victoria County
New Reviewer

Reception is not available

1.0
I can't use my phone while I am in overseas I paid extra money and informed that I am going overseas before leaving from Australia
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#4105051 Review #4105051 is a subjective opinion of poster.
Preferred solution
Need to use my phone while I am in Srilanka Singapore

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Verified Reviewer New Reviewer

It doesn’t solve my problem

2.0
My self and my wife both used lebara SIM card. But the problem is I was unable to talk to my wife on the mobile phone
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#4071706 Review #4071706 is a subjective opinion of poster.
Location
Melbourne, Victoria

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

This month I bought 50 GB internet for 35 dollars but I can't use it

5.0
Lebara Australia - This month I bought 50 GB internet for 35 dollars but I can't use it
Lebara Australia - This month I bought 50 GB internet for 35 dollars but I can't use it
I bought 50 GB internet for 35 dollars on August 15 of this month, but I can't use it. I want to use this GB.

User's recommendation: Lebara reacharge.

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#3934688 Review #3934688 is a subjective opinion of poster.
Location
Sydney, New South Wales
New Reviewer

False Advertising, shonky business practice

1.0
Lebara Australia - False Advertising, shonky business practice
PLEASE STAY AWAY TO BUY ANY PRE-PAID PLAN FROM LEBARA. My $49.90 Lebara Extra Large Plan includes unlimited fixed and mobile calls to 43 countries including many European countries. However over the last month my calls to Europe have been cut off after a certain...
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#2115676

This manipulation of countries to be 'included' in your list of free access is widespread. After sixty years of travel, this is my experience.

I can not say whether the fault lies in bad business practises by phone companies or policy changes by national governments - I suspect the former. When you call your phone company from overseas, you are frequently put on hold while your 'consultant' gets an opinion.

This is the problem - untrained or inexpert staff stuffing clients around on a call that can cost you 30 euros. - of which a good 25 is for 'hold' time while some decent advice is found.

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#1465231 Review #1465231 is a subjective opinion of poster.
Cons
  • Not holding contractual agreement
Reason of review
Not as described/ advertised
Loss
$50
Preferred solution
Full refund

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