Lebara Australia
Lebara Australia Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Lebara Australia has 1.2 star rating based on 8 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Recent recommendations regarding this business are as follows: "STAY AWAY FROM LEBARA IF YOU EXPECT PROMPT SERVICE", "ENSURE QUICKER RESPONSE TO INCOMING CUSTOMER CALLS", "Avoid purchasing from LEBARA as they clearly don't understand the concept of customer support.", "Lebara reacharge".
Consumers are not pleased with Customer service and Discounts and Special Offers. The price level of this organization is high according to consumer reviews.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Lebara Australia has 1.2 star rating based on 8 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Recent recommendations regarding this business are as follows: "STAY AWAY FROM LEBARA IF YOU EXPECT PROMPT SERVICE", "ENSURE QUICKER RESPONSE TO INCOMING CUSTOMER CALLS", "Avoid purchasing from LEBARA as they clearly don't understand the concept of customer support.", "Lebara reacharge".
Consumers are not pleased with Customer service and Discounts and Special Offers. The price level of this organization is high according to consumer reviews.
Melbourne, Victoria
Bad experience
The worst customer service, the worst nerwork ever experienced in Australia.
Never never never buy this Lebara.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Melbourne, Victoria
Resolved: Data disappeared quickly
Company fixed the issue and I have been provided with apology. All done
My phone data not sure what happened but the longer l am w Lebara the more data eaten away on my podcasts l have been *** or listening to pod cast for awhile now n started with 35gb ,it starts n the beginning of the month n almost reach to the end of the month then l move to 50 gb that finished halfway the month,last month l had extra 27 gb still same finished half way of the month not sure why to cause this but maybe you can check that gor the mean time l will switch to a different carrier thank you
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Verified ReviewerExtra charges
من یک اشتراک سه ماهه خریدم و 65 دلار از حسابم کم شد، اما دوباره 22 دلار از حسابم کم شد، می خواهم اشتراک سه ماهه فعال باشد و لطفا 22 دلار به حسابم برگردد.
من بیش از 2 ایمیل برای شما فرستادم اما من نداشته اند
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Bexley, New South Wales
Cannot speak to consultant waiting STILL 20 mins on their helpline..
no reasonable contact time.. communication company ??
think not !! over 30 mins and no response from person on 1300 help line thus renewing account ? where info is required cannot begin... just saying USE WEBSITE is ineffective if personal information/details/ problem solving required..
my other phone is vodaphone ..
.. now response from c/serv LISIA is name and the matter has been resolved, and due to "your" mistake my account has been reinstated.hopefully without any problems in near future...
ANSWER PHONE . DO NOT MAKE CUSTOMERS WAIT FOR SO LONG MAKES FOR GOOD C/SERVICE
User's recommendation: ENSURE QUICKER RESPONSE TO INCOMING CUSTOMER CALLS
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Bexley, New South Wales
INACTION AFTER COMPLAINT DISCUSSION
40 MINS WAIT TIME ON THE 1300 HELP LINE BEFORE ANYONE ANSWERED... DISCUSSION REVEALED THEIR MISTAKE IN NOT UPLOADING PAYMENT INTO SYSTEM, THUS NOT REGISTERED ..UNABLE TO USE PHONE..
ALLEGEDLY CONFIRMED THAT UPGRADE AND CORRECTION EFFECTIVE... 3 HOURS LATER STILL NO ACCESS... FURTHER CALL TO 1300 NUMBER AND 45 MIN WAIT, 2ND OPERATOR ADVISED OF DIFFERENT SITUATION AND TECH PROBLEM THUS I COULD NOT CONNECT TO SYSTEM... MAYBE 8 HRS FOR POSSIBLE TECH CORRECTION.
OVERALL TIME WASTED TODAY IN EXCESS OF 2 1/4 HOURS AND NO SATISFACTORY RESULT... LOOKING INTO ANOTHER PHONE PROVIDER FOR SURE.
User's recommendation: STAY AWAY FROM LEBARA IF YOU EXPECT PROMPT SERVICE
Adelaide Cbd, South Australia
Sim card not working
Hi Team,
I sent you to emails but haven't received any response. Request you to kindly reply me.
My sim is not working. So I am not able to contact lebara customer service. Me mobile number is 045009****.
What should I do? Or how can I get duplicate sim.
Regards,
Sandhya Pathak
Sydney, New South Wales
Lebara have stop people from buying cheap 30-days-plans to access mobile-data: via monthly activation of NEW prepaid-plans. I have being buying their cheap 30-day plans for mobile-data use.
Summary: Lebara have stop people from buying cheap 30-days-plans to access mobile-data: via monthly activation of NEW prepaid-plans.
I have being buying their cheap 30-day plans for mobile-data use, eg $12 for 100GB on special. Monthly activation of NEW-plans is inconvenience & require planning: not quoting their new mobile # to friends etc.
5-Aug-23, they have now implemented a NEW-process that stop users from doing the above.
Lebara limits the mobile# users are able to have assigned to their name, say 5#s.
This is done via a process set up to deliberately frustrate: requesting user to validate sms send to their old mobile# (user thrown-away old sim-cards), & not validate users via other info, eg email, name, physical address, dob etc. Effectively, user can't cancel old mobile#s used in the past.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Dandenong, Victoria County
Failure to activate sim card
I purchased a LEBARA 25GB 30 DAY SIM at Coles supermarket in Scarborough today and attempted to activate it by both Using the Lebara app and by going to the Lebara web site but in both cases my attempts were rejected by your systems.
It would appear that your system is not compatable with my UK credit card and would not accept either my UK address or my temporary Australian address.
I would therefore request that you provide a full refund as I am not able to proceed with this sim.
Please note that I wasted over an hour this morning trying to resolve this with your 'live çhat' facility but with zero success.
User's recommendation: Avoid purchasing from LEBARA as they clearly don't understand the concept of customer support.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Sydney, New South Wales
This month I bought 50 GB internet for 35 dollars but I can't use it
I bought 50 GB internet for 35 dollars on August 15 of this month, but I can't use it. I want to use this GB.
User's recommendation: Lebara reacharge
Reception is not available
I can't use my phone while I am in overseas I paid extra money and informed that I am going overseas before leaving from Australia
Preferred solution: Need to use my phone while I am in Srilanka Singapore
Happened to me going to Fiji. Told them I wanted roaming. Got nothing from them
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Melbourne, Victoria
It doesn’t solve my problem
My self and my wife both used lebara SIM card. But the problem is I was unable to talk to my wife on the mobile phone
False Advertising, shonky business practice
PLEASE STAY AWAY TO BUY ANY PRE-PAID PLAN FROM LEBARA.
My $49.90 Lebara Extra Large Plan includes unlimited fixed and mobile calls to 43 countries including many European countries. However over the last month my calls to Europe have been cut off after a certain period.
Lebara advised that certain European countries have been removed from the plan and therefore calls to these destination are charged as per their rate sheet. Amazingly on Lebara's website these countries are still listed to be included in that plan (critical information summary). As this is false advertising and a serious breach of initial agreement and contractual matter I have lodged a formal complaint with the Telefon Industry Ombudsman.
Lebara promised that management from the head office will call me. However I am still waiting for the last 2 days.
SO STAY AWAY FROM LEBARA AS THEIR ARE USING SHONKY BUSINESS PRACTICE!!!
- Not holding contractual agreement
Preferred solution: Full refund
This manipulation of countries to be 'included' in your list of free access is widespread. After sixty years of travel, this is my experience.
I can not say whether the fault lies in bad business practises by phone companies or policy changes by national governments - I suspect the former. When you call your phone company from overseas, you are frequently put on hold while your 'consultant' gets an opinion.
This is the problem - untrained or inexpert staff stuffing clients around on a call that can cost you 30 euros. - of which a good 25 is for 'hold' time while some decent advice is found.
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Does anybody at this company care about responding to customers or do they prefer to 'con' as many people as possible